Once a sales order exists as a draft, a rep can confirm it — the signal that the order is ready to move on to fulfilment.
Confirm an order
On a draft order, select Confirm. The button only appears while the order is in Draft status.
Confirming re-checks the order's totals against its own line items, checks the customer's credit limit, and works out how much of the order can be met from stock, before going any further. If those pass, the order's status changes to Confirmed and the button disappears.
Only a draft order can be confirmed. Today, that means an order converted from an accepted quotation — conversion is what creates an order in draft status. Orders that carry an older, pre-confirmation status aren't affected by any of this and won't show a Confirm button.
Reserving stock records what this order has been promised — it does not physically hold it. The warehouse screens don't read these reservations yet, so a confirmed order still isn't the same as an order that's been cleared to fulfil. See Stock availability.
If the totals don't reconcile
Before confirming, the order's total is recalculated from its current line items and compared against the total stored on the order. If the two disagree, confirmation is refused with a message showing both figures — the order is not confirmed, and nothing is changed.
This is deliberate: rather than silently correcting a mismatched total, the order is left exactly as it was so a rep can look into why it happened before deciding what to do next. A blocked confirmation means something about the order genuinely needs review.
If you try to confirm an order that's already been confirmed — for example, from two browser tabs — the second attempt is refused rather than confirming it twice.